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Showing posts from October 7, 2012

Bad Experience with CenturyLink ISP

Here is an excerpt from an online evaluation of a customer service call I made yesterday to inquire about the status of the internet outage at my house:  Based on this experience with CenturyLink's Customer Service, how likely is it that you would recommend CenturyLink to a family member, friend or colleague?  (required)   2 of 10 Please provide your reasons for your rating above.   My rep, RJ, was nice enough, but he was powerless to provide any real help.  The message communicated to me was, We're sorry. We're working on it.   (Which was probably true. Poor RJ probably didn't have any more information than that. However, if I wanted someone to comfort me, I would have called my mother.) At the time of the call, my apartment's internet service had been out for 72+ hours (that's over 3 days for those of you who are slow with arithmetic), which is ridiculous by any standard. The only information I could squeeze out the old RJ, my technical s...